Operations Update for February 2nd, 2023

February 2nd - 11:00 AM Central:

Weather conditions in the Dallas region have improved allowing our fulfillment center to reopen. We will resume normal fulfillment operations today in order to process all outstanding orders. We have been informed by our shipping carrier that they will only accept a portion of our shipments due to capacity handling restrictions at their processing center. As a result, all pending expedited orders (One Day & Two Day) will be the first orders shipped out. Orders shipped via Standard shipping will be shipped according to the date the order was placed as our carriers' package intake capacity allows.

Our Customer Support telephone lines will remain closed through today but will fully reopen tomorrow. Customer Support is operating remotely in a reduced capacity, responding to messages and voice mails. If you need assistance with an order, we strongly encourage you to contact support using the Contact Support Form or Live Chat if it is available. Due to support capacity limitations, our customer support response times will be longer than normal. Please bear with us as we work to respond to all inquiries as quickly as possible.

We thank you for your continued understanding and patronage.

Your friends at LacrosseMonkey


January 31st - 6:00 PM Central:

Due to severe weather conditions in the Dallas region, our fulfillment center has been forced to suspend operations through Wednesday, February 1st. The weather has made local travel unsafe for our employees and the employees of our shipping carrier. We anticipate resuming normal fulfillment operations on Thursday, February 2nd.

Our Customer Support telephone lines will remain closed through Wednesday, February 1st. Customer Support is operating remotely in a reduced capacity, responding to messages and voice mails. If you need assistance with an order, we strongly encourage you to contact support using the Contact Support Form. Due to capacity limitations, our customer support response times may be longer than normal. Please bear with us as we work to respond to all inquiries as quickly as possible.

We thank you for your understanding and patronage.

Your friends at LacrosseMonkey


January 31st - 9:45 AM Central:

Due to severe weather conditions in the Dallas region, our fulfillment center has been forced to suspend operations through Tuesday, January 31st, 2023. The weather has made local travel unsafe for our employees and the employees of our shipping carrier. As a result, orders placed after 1PM on Monday, January 30th will be processed and shipped as soon as we are able to safely resume operations. Please take this information into consideration when selecting your shipping method.

Since our Customer Support telephone lines will be closed today, we strongly encourage shoppers to contact Customer Support using our Contact Support Form or Live Chat if it is available. Due to these circumstances, our customer support response times will be delayed. Please bear with us as we work to respond to all inquiries as quickly as possible.

Your friends at LacrosseMonkey


February 19th - 11:00 AM Central:

Weather conditions in the Dallas region are improving rapidly but are expected to remain hazardous today. Our fulfillment center has reopened and we expect to resume normal operations over the weekend in order to process outstanding orders. We have received confirmation from our shipping carrier that they will resume accepting shipments on Monday, February 22nd. All outstanding approved orders placed since February 12th will ship out on Monday. Orders placed today using Two Day or Next Day Shipping will not ship until Monday.

Our Customer Support telephone lines will remain closed through today. Customer Support is operating remotely in a reduced capacity, responding to messages and voice mails. If you need assistance with an order, we strongly encourage you to contact support using the Contact Support Form or Live Chat if it is available. Due to capacity limitations, our customer support response times will be longer than normal. Please bear with us as we work to respond to all inquiries as quickly as possible.

We thank you for your understanding and patronage through this unprecedented event.

Your friends at LacrosseMonkey


February 18th - 10:30 AM Central:

Weather conditions in the Dallas region remain hazardous, making local travel unsafe for our employees and the employees of our shipping carrier. Orders placed between February 12th and 19th will be processed as soon as we are able to safely resume operations.

As the weekend approaches, weather and travel conditions are expected to improve allowing our fulfillment center to operate at full capacity on Saturday & Sunday. We anticipate our shipping carrier will begin accepting shipments on Monday, February 22nd. It is our goal to process all outstanding orders over this weekend and ship them on Monday. Please take this information into consideration when selecting your shipping method as orders shipped via Two Day & Next Day will not ship until our carrier is able to accept shipments.

Our Customer Support telephone lines will remain closed through Friday. Customer Support is operating remotely in a reduced capacity, responding to messages and voice mails. If you need assistance with an order, we strongly encourage you to contact support using the Contact Support Form. Due to capacity limitations, our customer support response times will be longer than normal. Please bear with us as we work to respond to all inquiries as quickly as possible.

We thank you for your understanding and patronage through this unprecedented event.

Your friends at LacrosseMonkey


February 17th - 10:45 AM Central:

Weather conditions in the Dallas region remain hazardous for our employees and the employees of our shipping carrier, forcing our fulfillment center to maintain the suspension of operations through Wednesday, February 17th. As a result, orders placed over the past weekend through Wednesday will be processed and shipped as soon as we are able to safely resume operations. We are expecting shipping services to resume on either Thursday or Friday of this week; we will provide an updated estimate no later than 12:00 pm on Thursday. Please take this information into consideration when selecting your shipping method as orders shipped via Two Day & Next Day will not ship until our carrier is able to accept shipments. Since our Customer Support telephone lines will remain closed today, we strongly encourage shoppers to contact Customer Support using our Contact Support Form or Live Chat if it is available. Due to these circumstances, our customer support response times will be delayed. Please bear with us as we work to respond to all inquiries as quickly as possible.

Sincerely,

Your friends at LacrosseMonkey


February 16th - 9:45 AM Central:

Weather conditions in the Dallas region remain hazardous for our employees and the employees of our shipping carrier, forcing our fulfillment center to maintain the suspension of operations through Tuesday, February 16th. As a result, orders placed over the past weekend through Tuesday will be processed and shipped as soon as we are able to safely resume operations. We are expecting shipping services to resume on either Wednesday or Thursday of this week; we will provide an updated estimate no later than 12:00 pm on Wednesday. Please take this information into consideration when selecting your shipping method. Since our Customer Support telephone lines will remain closed today, we strongly encourage shoppers to contact Customer Support using our Contact Support Form or Live Chat if it is available. Due to these circumstances, our customer support response times will be delayed. Please bear with us as we work to respond to all inquiries as quickly as possible.

Sincerely,

Your friends at LacrosseMonkey


February 15th - 12:20 PM Central:

Due to severe weather conditions in the Dallas region, our fulfillment center has been forced to suspend operations through Monday, February 15th. The weather has made local travel unsafe for our employees and the employees of our shipping carrier. As a result, orders placed over the past weekend and on Monday, February 15th will be processed and shipped as soon as we are able to safely resume operations. Please take this information into consideration when selecting your shipping method. Since our Customer Support telephone lines will be closed today, we strongly encourage shoppers to contact Customer Support using our Contact Support Form or Live Chat if it is available. Due to these circumstances, our customer support response times will be delayed. Please bear with us as we work to respond to all inquiries as quickly as possible.

Sincerely,

Your friends at LacrosseMonkey

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