TRUE Sports will provide a one-time repair or replacement within 6 months from the original date of purchase (“Warranty Period”) for lacrosse handle or head breakage that occurs during normal playing conditions.
Return of the Product
To replace a broken product, contact True Temper Sports directly, not your True Temper Sports retailer. Please follow the steps below so that they can begin to process your claim.
- Fill out the Warranty Return form online.
- True Temper Sports will evaluate your return authorization request.
- If it meets their policy requirement, True Temper Sports will send you a return authorization number (RA) within 5 business days.
- Once an RA number is issued, all broken products must be received by True Temper Sports within 14 calendar days. Otherwise the RA will expire, the warranty return will be revaluated and a new RA will be issued, if eligible.
- After True Temper Sports has authorized the return, please send your product and RA number via a prepaid, insured, traceable method to ensure a safe and documented delivery.
To initiate your return, please visit truesportslacrosse.com/warranty-returns/
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