TRUE Sports will provide a one-time repair or replacement within 30 days from the original date of purchase (“Warranty Period”) for lacrosse gloves, protective equipment (shoulder pad, arm pads, etc.), bags, apparel against non-conformance from TRUE workmanship specifications that occurs during normal use, provided the following conditions are met:
The product was purchased from an authorized TRUE Sports Lacrosse Dealer.
The original purchaser retains a proof of purchase (receipt) from the original transaction.
The warranty claim is made within the applicable warranty period.
The product was not gratuitously abused (ex. ripped, cut, torn), misused, damaged by neglect, including prolonged exposure to inclement weather.
The product was not modified or altered, including any repair done outside of TRUE customer service.
Any stated care instructions listed on the product or packaging were followed
The return was handled properly per the TRUE Sports return process as outlined below:
NOTE: A replacement product does not start a new Warranty Period.
The warranty date is considered effective from the date of receipt for products sold directly to the end user through an authorized True Temper Sports retailer.
Return of the Product
To replace a broken product, contact True Temper Sports directly, not your True Temper Sports retailer. Please follow the steps below so that they can begin to process your claim.
Fill out the Warranty Return form online.
True Temper Sports will evaluate your return authorization request.
If it meets their policy requirement, True Temper Sports will send you a return authorization number (RA) within 5 business days.
Once an RA number is issued, all broken products must be received by True Temper Sports within 14 calendar days. Otherwise the RA will expire, the warranty return will be revaluated and a new RA will be issued, if eligible.
After True Temper Sports has authorized the return, please send your product and RA number via a prepaid, insured, traceable method to ensure a safe and documented delivery.