Ordering Information & Frequently Asked Questions

Ordering Information Shipping Information Return Information Privacy Information
How to Place an Order
Payment Options
Order Verification
Order Confirmation
Order Processing Time
Order Status & Tracking
Order Changes & Cancellations
Shipping Address Changes
Pre-Orders
Drop Shipping
International Orders
Order Acceptance
Pricing
Taxes
E-Gift Certificates
Rebound Rewards
Standard Shipping Information
Express Shipping Information
United States Postal Service
International Shipping
General Shipping Information
Will Call Pick-Up
Oversized Merchandise
Non-Deliverable Addresses
Delivery Attempts
Return Policy
How to Return Merchandise
Return Shipping
Exchanges
Refunds & Store Credit
Defective Items
Refused Deliveries
Damaged, Missing & Lost Items
Gift Items
Site Security
Fair Credit Billing Act
Information We Collect
Use of Cookies
Aggregate Information
External Links
Special Promotion E-Mails
Children's Online Privacy
Copyright and Trademark
Warranty Information Retail Locations Disclaimers
General Warranty Information
Lacrosse Shaft & Head Warranties
Authorized Retailer
Irvine, CA
Santa Ana, CA (GoalieMonkey)
Greenwood Village, CO
Norwood, MA
Woodbridge, NJ
Derry, NH
(These links open in a new window)
Website Disclaimer
Warranty Disclaimer
Shipping Disclaimer
Product Reviews
Limitation of Liability
Product Descriptions/Images
Promotions/Coupon Disclaimer

There are three easy ways to contact Customer Service:

E-Mail HockeyMonkey® Customer Service Call HockeyMonkey® Customer Service Live Chat with HockeyMonkey® Customer Service Track your LacrosseMonkey® Order


Ordering

 How to Place an Order back to top
Orders can be placed on our website 24 hours a day, 7 days a week. Do you want to email, chat or talk to a customer service representative? We welcome you to contact our customer service department to talk with our knowledgeable customer service representatives.

 

 Payment Options back to top
We accept Visa, MasterCard, American Express, Discover Card, PayPal, United States Postal Service Money Orders and wire transfers. Debit cards are welcome but before making any large purchase, you may want to check with your card issuer to make sure you do not exceed your card’s daily or transactional limit. Please contact our team sales department for all purchase order inquiries. Gift Cards purchased at any of our MonkeySports SuperStore locations may not be redeemed on LacrosseMonkey.com.

 

 Order Verification back to top
All orders placed through LacrosseMonkey.com® are subject to our verification process for order accuracy and authorized valid payment. For security reasons, we may contact you via email or phone requesting additional information to validate your order.

In order to guard against fraudulent activity, LacrosseMonkey.com® must verify the bill to and ship to address. Please be sure to provide your exact billing address and phone number (the address and phone number your credit card issuer has on file). Incorrect information will cause a delay in the processing time of your order.

If your shipping address is different than your billing address (where you receive your credit card statement), please call your credit card issuer to make them aware of the shipping address. Informing your credit card issuer about your the shipping address will not change any existing billing information; it will be temporarily listed in the banks memo field for purchase verification only. Please recognize that calling your credit card issuer about an address notification may not only be necessary, but it will also speed up the verification process.

If your selected payment method is PayPal, we will ship your order to a PayPal confirmed address only. A PayPal confirmed address is an address that has been reviewed by PayPal and found to be safe based on information related to the address. For example, a credit card billing address is confirmed because PayPal can check that the address is the same as the address on file at the credit card company.

 

 Order Confirmation back to top
A confirmation displaying an order number will appear on the checkout page immediately after your order is submitted. If an order confirmation did not appear after the final submit button, we may have received your order, but communication from our server to your computer was interrupted. Please contact customer service to verify if your order had been received.

You will also receive an order confirmation via email after completing your order online or by phone. An email address is required so that we may keep you informed on the status of your order. Please recognize that your ISP or email client may have a filter that is preventing the email confirmation from getting through to you. Please check your Junk Mail folder and/or turn off your Spam Filter to allow e-mail from lacrosse@monkeysports.com.

We will never share your email address with an unrelated 3rd party except as necessary to fulfill transactions that you initiate. Click here to see our privacy policy.

 

 Order Processing Time back to top
It may take approximately one or two business days to process an order before it ships, provided that the merchandise is in stock and that we are able to complete the address verification and payment process. The estimated time of arrival is determined by the chosen method of shipping and the carrier's local delivery guidelines. Air orders placed before 1:00 PM Pacific typically ship same day. Air orders placed after 1:00 PM Pacific on a Friday will ship the following Monday. Orders containing customized products will be held until the custom product has been made. Please allow 1 business day to process orders for E-Gift Certificates.

 

 Order Status & Tracking back to top
You can check the status of your order on our website at any time by visiting our order status page. Enter your email address and order number to view the status of your order. You may also contact our Customer Support for order status information.

 

 Order Changes & Cancellations back to top
Due to our incredibly fast order processing times once your order is placed we will be unable to make any changes to your order. Please double check your order and make sure all the information is correct before placing your order.

 

 Shipping Address Changes back to top
Once an order has passed our verification process, the shipping address cannot be changed if it is different than the billing address. You may cancel the existing order, provided that it hasn't been processed for shipping, and place a new order with a different shipping address.

 

 Pre-Orders back to top
Occasionally we offer our customers the opportunity to pre-order products due to their limited availability and/or popularity. By placing a pre-order, you will be among the first to receive the latest items. When you place a pre-order, either over the phone or through the website, your order is placed on hold until the product arrives at our warehouse. Your credit card is charged when the order is placed. When the product arrives, your order is shipped within 48 hours. Your order may be cancelled up until it is processed for shipping, but not after.

Delivery dates are estimates only and may be subject to change without notice. Estimates that we provide are based on the delivery dates the manufacture provides to us. Complications such as logistics, production delays and product shortages may arise. These factors are outside of our control. Please check the product you are interested in for the most recent delivery estimate.

There is no additional fee for placing a pre-order.

 

 Drop Shipping back to top
In some circumstances LacrosseMonkey.com® will arrange for the item to be shipped directly from our source in order to help you avoid a longer wait time (e.g. special order item, or in the unusual event that a backordered item is not expected to arrive at our warehouse within a reasonable time.)

 

 International Orders back to top
LacrosseMonkey.com® accepts orders from and ships orders to anywhere in the world. Please note that due to restrictions set by the manufacturers we may be unable to ship certain brands outside of the United States.

 

 Order Acceptance back to top
Any order confirmation (electronic or paper receipt) given to you through LacrosseMonkey.com® does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell. LacrosseMonkey.com® reserves the right to decline and cancel an order, or supply less than quantity ordered at any time.

Given the popularity and shortage of some items, we may at times have to restrict the quantity of a particular item ordered. We will notify you if we are unable to accommodate your order. LacrosseMonkey.com® may, at its own discretion, limit or cancel quantities purchased per person, per household or per order.

 

 Pricing back to top
Best Price Guarantee: If you've found an advertised price from one of our specified competitors, that is lower than any identical product currently in stock that we sell on LacrosseMonkey.com® (even if it is only a $.01) - we'll beat their advertised price by 10%! This policy does not extend to products that are covered by a manufacturer's Minimum Advertised Price policy. Using a coupon will void any requests for a price match. Requests for Price Matching must be made at the time an order is placed using the method described below; requests for Price Matches over the phone will not be honored. Requests for Price Matching must be made for the identical product (this includes, but is not limited to: size, width, color, pattern, etc.). For additional details, please view our Best Price Guarantee. The Best Price Guarantee does not apply to previously completed orders.

Pricing Error: Despite our best efforts to advertise prices appropriately, some items may be advertised incorrectly due to a typographical error. We reserve the right to refuse or cancel an order for an item that was priced incorrectly, whether it has been confirmed, charged, and even shipped. If an order is refused after it was shipped due to a pricing error, we may issue a charge to reconcile the price difference or request an intercept from the shipping carrier. The pricing posted on our website may not always be identical to those found on some price comparison shopping websites. Prices listed on most price comparison websites may take up to 24 hours to update and match our site.

Price Protection: Due to the unpredictable and volatile nature of the lacrosse equipment industry, we cannot offer price protection credits on merchandise previously purchased on our site. Prices are subject to change at any time without notice based on a combination of factors that are generally out of our control. They are usually dictated by market and availability conditions and/or by the manufacturers themselves and are often as likely to increase as they are to decrease. We are unable to retroactively adjust or credit orders for products that may have been subsequently discounted or reduced via promotional code or special offer. Once you have completed your purchase, the price you pay remains unchanged regardless of whether the price on our site has since increased or decreased, or a promotion has been offered. Please be rest assured that we are offering you, our valued customers, the best possible price we can based on our real-time cost for the merchandise at that time.

 

 Taxes back to top
LacrosseMonkey.com® will automatically charge and withhold the applicable sales tax for orders delivered to an address in the state of California, or to any other state as required by law. If your credit card billing address is in the state of California and your ship to address is not, you will not be charged sales tax. An 8.00% sales tax is automatically calculated on the value of the merchandise as required by California State law.



International shipments are generally subject to local import duties and taxes. We are not responsible for, nor can offer any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office.

 

 E-Gift Certificates back to top
Electronic Gift (E-Gift) Certificates make the perfect gift for any occasion and they're ideal for that 'Hard to Shop For' person. LacrosseMonkey® E-Gift Certificates can be used on any item you find on LacrosseMonkey.com. E-Gift Certificates are available in denominations of $25, $50, $100 and $150.

E-Gift Certificates are not valid at our retail locations and are valid only for the site from which they were issued. E-Gift Certificates are generally processed within 1 Business Day and they can be emailed directly to you or the recipient. When you are ready to redeem an E-Gift Certificate simply enter the code in the space provided for E-Gift Certificates / Rebound Rewards. Your code will begin with the @ character. If your E-Gift Certificate doesn't cover the entire amount of your order, you will be asked to supply a Credit/Debit Card to cover the balance of the order.

Gift Cards purchased at any of our MonkeySports SuperStore locations may not be redeemed on LacrosseMonkey.com.

 

 Rebound Rewards back to top
LacrosseMonkey® is proud to offer our very own loyalty program, Rebound Rewards. Customer will receive a $5 LacrosseMonkey® Rebound Rewards Certificate Code for the first $100 in purchases. An additional $5 in value will be added to the Certificate Code for each additional $100 spent in that single transaction. One Certificate Code will be issued for each eligible order placed on LacrosseMonkey.com. LacrosseMonkey® Rebound Rewards are earned on the amount of customer purchases after all applicable discounts are applied and before shipping and tax is imposed. Eligible customer purchases include sale-, regular- and clearance-priced merchandise, but exclude the purchase of Gift Cards.

LacrosseMonkey® Rebound Rewards is not legal tender. No cash back. Rebound Rewards cannot be used against the price of Shipping. Offer can be redeemed with any other offer, but cannot be redeemed for cash. In order to maximize the value of Rebound Rewards, please redeem the entire value of your Certificate Code in one transaction. Rebound Rewards may not be redeemed in more than one transaction, once the code is redeemed it cannot be used again even if the full value was not used in the first transaction. LacrosseMonkey® Rebound Rewards will be applied prior to percent-off total purchase discounts. LacrosseMonkey® Rebound Rewards Certificate Codes may not be redeemed: (1) as price adjustments on prior purchases; or (2) to purchase Gift Cards; or (3) at retail store locations; (4) for team orders. Some exclusions may apply including items subject to minimum advertised pricing. Orders deemed to be 'bulk' or 'team' may not qualify for Rebound Rewards. LacrosseMonkey® reserves the right to limit, reduce, or exclude rewards at any time. Only one Rebound Reward Certificate Code may be redeemed per order. If merchandise purchased earning a LacrosseMonkey® Rebound Reward is subsequently returned or price adjusted, the value of the LacrosseMonkey® Rebound Rewards previously earned and/or the amount of the merchandise refund may be reduced to reflect any unearned value. Return value of merchandise purchased with a LacrosseMonkey® Rebound Rewards Certificate Code may also be subject to adjustment. Rebound Rewards codes are nontransferable and they are valid only for the site from which they were issued. Certificate Codes cannot be redeemed after the expiration date.

Please recognize that your Internet Service Provider or email client may have a filter that is preventing the email containing your Rebound Rewards from getting through to you. Please check your Junk Mail folder and/or turn off your Spam Filter to allow e-mail from lacrosse@monkeysports.com. If you haven't received your Rebound Rewards code(s) during the specified period, you are encouraged to contact customer service as soon as possible so that we may locate and resend your Certificate Code, provided that it is still valid. We are unable to resend Certificate Codes after their expiration.

 

Shipping Information

 Standard Shipping Information back to top
Standard Shipping is available to all locations within the 48 contiguous United States. Standard Shipping Orders are typically processed within 48 hours. To expedite the shipping process and minimize delays, please ensure that all supplied billing information is correct and that alternate delivery address are on file with your bank or credit card company. The Time-In-Transit map estimates the number of business days required for you to receive your order, this map is for reference only and is not a guarantee. We are not responsible for shipping delays due to inclement weather and we do not issue refunds for shipping costs if a delivery date is missed. The LacrosseMonkey.com® distribution center is located in Southern California. Please select your shipping method accordingly. Standard Shipping starts at $9.99 and increase depending on the weight and volume of the order.

 

 Express Shipping Information back to top
Express orders placed by 1:00 PM Pacific, typically ship same day as long as all items are in-stock and the payment has been processed. Express orders placed after 1:00 PM Pacific on a Friday will be shipped the following non-holiday business day. Order placed using Next Day Shipping that are shipped on a Friday will generally be delivered on the following Monday, unless you select Next Day Saturday Shipping. Weekends, Holidays and the day of delivery do not count towards the delivery time. We suggest using Two Day Shipping to locations in Hawaii & Alaska.

Please consult the shipping table below for expected costs and time in transit estimates. Please note that Next Day Shipping to residential addresses are not guaranteed and we do not issue refunds for orders sent using Next Day Shipping to a residential address if the delivery date is not met.

Shipping Method Delivery Time
Three Day Shipping Three Business Days
Two Day Shipping Two Business Days
Next Day Shipping One Business Day
Next Day Saturday Shipping Next Saturday

 

 United States Postal Service back to top
If the destination address is a PO Box or an APO/FPO, we will ship your order via USPS since UPS is unable to deliver to those destinations. We will provide tracking information via email after your order has shipped. Items delivered to a PO Box or an APO/FPO will be delivered in approximately 7 to 10 business days. Final delivery for APO/FPO destinations will be subject to the terms and conditions of the APO/FPO services. Not all items can be shipped via USPS. Some items that are shipped via USPS may be subject to an additional shipping charge. If necessary, LacrosseMonkey.com® will contact you before the order is processed.

 

 International Shipping back to top
LacrosseMonkey® is happy to ship orders to foreign destinations. Please be aware that all customs, duties, taxes, surcharges, brokerages, etc., are the responsibility of the customer. When delivery is attempted, you may be billed for these fees; these fees are independent of shipping charges and are charged by your local mail authority - not LacrosseMonkey.com®. Please familiarize yourself with your country's import rules and regulations prior to ordering. We are unable to designate orders as "Gifts" or otherwise. Orders to some countries (including Russia) can only be sent via United States Postal Service.

 

 General Shipping Information back to top
Order Pick-Ups: Orders leaving LacrosseMonkey.com® are picked up Monday through Fridays only. Typically, orders placed by 1:00 PM Pacific will ship same day provided that all items are in stock and the shipping and billing information has been verified.

Address Changes: Please verify the accuracy of your shipping address before submitting your order; we are unable to change the address of your order once it passes through our verification stage.

 

 Will Call Pick-Up back to top
Customers of LacrosseMonkey.com® in the Southern California area now have the opportunity to save time and money by ordering online and then picking up their orders directly from the MonkeySports warehouse in Corona, CA. Customers can pick up their order on the same day if placed by 1pm PST. Will Call hours are: Mon-Fri 9am-5pm PST.

If you would like to pick-up your order using Will Call simply type 'Will Call Pick-Up' in the space provided for Comments in the checkout page. When your order is ready for pick-up you will receive notification from our Customer Service department. When you arrive to pick-up your order you will be required to provide your photo ID, the credit card used for the order and the e-mail confirmation of your order for verification. You will be required to sign to confirm receipt of your packages. Only the person whose name appears on the Credit Card & Order Confirmation is able to pick the order up.

All orders must be paid for in advance and we are unable to accept merchandise returns at our Will Call Pick-Up window. Will Call Pick-Up is not available at our retail locations.

 

 Oversized Merchandise back to top
Some products on LacrosseMonkey.com® may be subject to oversized shipping fees. Typically wheeled equipment bags, equipment racks, full size lacrosse goals and backstops require an oversized shipping fee. These fees are in addition to the cost of shipping and will be denoted on the product page.

 

 Non-Deliverable Addresses back to top
Due to limitations, we are unable to deliver to Post Office Boxes via UPS. Orders placed with a P.O. Box address will be shipped using United States Postal Service Priority.

 

 Delivery Attempts back to top
The shipping courier will make two attempts to deliver your merchandise and will leave a door hanger notifying you of the attempt. Most couriers allow you the ability to have a package held at a local customer center. This can usually be arranged online through the couriers' website. If the package is deemed undeliverable after the third attempt, the product will be returned to our warehouse. You will be credited for the price of the merchandise minus the actual cost of shipping and the cost of return shipping. All credits will be applied to the original payment method.

 

Return Information



 Return Policy back to top
Standard Return Policy: We want you to feel completely satisfied with your purchase. If for any reason you are not satisfied, you may return an item covered by our Standard Return Policy within 90 days from the original date of purchase. Items that are returned within 30 days of receipt will not incur a restocking fee. Items that are being returned must be in new and unused condition. Additionally all original boxes, bags, packaging and literature must be in new condition and included with the returned product. Please make sure the items you wish to return meet these criteria prior to proceeding. If you purchase multiple sizes of the same product (i.e. shoes in 6.5D, 7.0D & 7.5D) and choose to return some, but not all products, you will be responsible for a 10% restocking fee even if it is returned within 30 days of purchase. Other restrictions may apply.

To help maintain our 100% customer satisfaction guarantee, most merchandise purchased from LacrosseMonkey.com® may be returned within 90 days for a partial refund (purchase price minus 10% restocking fee). Products returned within 30 days of purchase will not incur a restocking fee. All product returns require a Return Authorization Number. Items purchased from LacrosseMonkey.com are not eligible for returns or exchanges at our retail locations. Items purchased from a MonkeySports SuperStore may only be returned or exchanged at a MonkeySports SuperStore. The return policy for our MonkeySports SuperStores differs from our website, please contact the nearest MonkeySports SuperStore for additional details.

Limited Return Policy: Items that are purchased under our Limited Return Policy may be exchanged or returned for store credit within 14 days of delivery. Items that are being returned must be in new and unused condition. Additionally all original boxes, bags, packaging and literature must be in new condition and included with the returned product. Please make sure the items you wish to return meet these criteria prior to proceeding. Other restrictions may apply.

Items Not Eligible for Return: Although we have a very flexible return policy on most of the items we sell, there are some exceptions. The following items may not be returned under any circumstances:

    - Jocks & Undergarments - Due to the personal nature of the product
    - Mouthguards - Due to hygenic reasons
    - Goals and Lacrosse Walls
    - Special Orders, Custom Orders, Team Orders or other Special Accommodations
    - Customized Products - This includes helmets and jerseys with personalization
    - Blemished Products
    - Mystery Products
    - Daily Deal Products (price ending in $XX.97)

Most manufacturers provide warranty services for defective products, directly. For a reference guide on manufacturer's warranty information with links and phone numbers regarding composite shafts & heads please visit our Lacrosse Shaft & Head Warranty Guide. For warranty information on other types of equipment, please visit our Equipment Warranty Guide.

 

 How to Return Merchandise back to top
Please contact us at 800-225-7603 for a return authorization number (RA #). Download the Return Authorization form (Adobe Acrobat is required to view the form). Please fill in the requested information on our product return form, and carefully follow the instructions for return. A Return Authorization Number expires 30 days from the date of issue. Expired Return Authorizations will be refused and returned. We will be more than happy to issue another Return Authorization number as long as the product is within the return window. Simply call our Customer Service department to obtain another number.

LacrosseMonkey.com® does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. LacrosseMonkey.com® will employ every resource it has to ensure that your item is replaced promptly, without hassle.

Returned merchandise must be in original condition, and include all factory packed accessories and paperwork (e.g. straps, unmarked warranty card, manuals etc.), in the original manufacturer bag/box and packaging with UPC, barcode, and serial number intact. Incomplete returns will receive a reduced credit reflecting any missing accessories, packaging or literature. Please take special care when opening products shipped in plastic clamshell packaging as we may be unable to accept a return for items with destroyed or damaged packaging. Removal or alteration of a product's UPC number or serial number label will automatically void any possibility of return for credit or replacement. Products that are returned to LacrosseMonkey.com® with a missing or altered UPC or serial number will be returned to the sender. The product serial number must match the serial number in our database (LacrosseMonkey.com® maintains serial number tracking).

Return merchandise must be double boxed with no writing on the manufacturer's box. We will not, under any circumstances, accept a return that uses a shoe box as the outer box even if the items inside are different than what is depicted on the box. Your Return Authorization Number must be displayed prominently on the outside of the shipping box. Packages without a Return Authorization Number will be refused. Refused deliveries will be subject to a return shipping fee. Returned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important to save the tracking information and to properly insure all merchandise being returned to LacrosseMonkey.com®.

Please address all merchandise returns to:

LacrosseMonkey.com Returns Dept.
RA Number: ####### (fill in your RA Number)
1550 Magnolia Ave. - Suite 101
Corona, CA 92879

You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest your location.

U.P.S. - (800) 742-5877
U.S.P.S. - (800) 275-8777

Customers may use the carrier of their choice to return merchandise but we strongly advise customers to use a traceable shipping method for their own protection.

 

 Return Shipping back to top
Return shipping cost (the cost to send an item back to our warehouse) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.

If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our warehouse. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.

 

 Refunds & Store Credit back to top
We will waive the restocking fee if an eligible product is returned within 30 days of purchase; after this all other returns of eligible product will be subject to a 10% restocking fee. Please view our Return Policy for a list of what is considered ineligible for Return. Refunds do not apply to the cost of shipping or oversized handling charges. The customer is responsible for the actual price of shipping even if the shipping was free or discounted. In some cases the actual price of shipping may exceed the amount originally charged for shipping, the difference in shipping cost will be deducted from any refund. Refunds are applied to the payment method used at the time of purchase 5-10 days after the returned merchandise has been received, inspected and processed.

Exchanges for other product or requests for store credit will not be assessed a restocking fee. Store Credit issued for purchases previously made on LacrosseMonkey.com, are only valid on LacrosseMonkey.com. We are unable to issue Store Credits for use on any of our other websites or MonkeySports SuperStores.

 

 Exchanges back to top
If you purchased a product from us that you wish to exchange for an alternative, you can return the item for a refund or store credit and simply place a new order for the item you desire. A refund credit cannot be applied to a new purchase.

Please note that our standard Return Policy applies to exchanges, only items eligible for a return may be exchanged. It may take 5-10 days for a return to be received, inspected and processed.

 

 Defective Items back to top
An item that was discovered to be defective upon receipt can be replaced, or returned for a full refund for the purchase price provided that the item hasn't been used. LacrosseMonkey.com® does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to LacrosseMonkey.com®, we will replace the item and ship the replacement to you at no charge. LacrosseMonkey.com® will employ every resource it has to ensure that your item is replaced promptly, without hassle.

 

 Refused Deliveries back to top
If you refuse delivery, a credit will be issued for the price of the merchandise minus the actual cost of shipping and the cost of return shipping. All credits will be applied to the original payment method.

 

 Damaged, Missing & Lost Items back to top
All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 48 hours after the package was received. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only. Should the item not be available for replacement, the customer will be issued store credit for the original cost of the damaged item.

Should your package be deemed Lost in Transit, please contact us immediately. We do not issue refunds for Lost Items. An item that was deemed to be Lost will be replaced with the same model only. Should the item not be available for replacement, the customer will be issued store credit for the original cost of the lost item.

Please allow 1 to 8 days for the processing of claims for lost U.P.S shipments and up to 40 days for lost U.S.P.S shipments.

 

 Gift Items back to top
Items sent as a promotional gift (Gift With Purchase) are required to be returned if the qualifying product is retruned for a refund or store credit. If the gift item is not returned, the current purchase price of the item will be deducted from the refund or store credit.

Warranty Information

 General Warranty Information back to top
LacrosseMonkey® will warranty your product to be free from defects in material and workmanship for a period of 30 days from the original purchase date (excluding shafts and heads, see Lacrosse Shaft & Head Warranty Information). If a product is covered by this warranty MonkeySports will repair at our discretion using new or refurbished components, or if a repair is not possible - issue a replacement. This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover lost or stolen items, nor does coverage extend to damage caused by misuse, unauthorized modification, or improper storage conditions. The warranty does not cover parts that are subject to normal wear and tear (i.e. cleat spikes, , , etc.).

  Shafts Heads Helmets Protective Gloves Cleats Bags Backyard
Brine 180 Days 180 Days 1 Year 30 Days 30 Days 1 Year 30 Days 90 Days
Cascade N/A N/A   N/A N/A N/A N/A N/A
Gait     N/A     N/A    
Maverik 180 Days 180 Days N/A 30 Days 30 Days N/A 30 Days  
Nike 180 Days 180 Days N/A 60 Days 60 Days 60 Days 60 Days  
STX 180 Days 180 Days N/A 60 Days 60 Days N/A 60 Days 30 Days
UnderArmour     N/A     N/A    
Warrior 180 Days 180 Days 1 Year 30 Days 30 Days 1 Year 30 Days  

NOTE: The Following items are not covered by a warranty: 2.5in. and 3.0in. Replacement Nets, Aluminum or 6000 Series Shafts, Mini Sticks & Mini Goals

 

 Lacrosse Shaft & Head Warranty Information back to top

If a Lacrosse Shaft or Head is broken due to a manufacturing defect, within 30 days of being ordered, it may be eligible for replacement. In all cases, replacements are handled by the manufacturer directly. All sticks must be completely broken from game play or practice. Dings, dents, and scratches are NOT covered by Warranty. Heads must not be gratuitously abused, altered (i.e. pinched), defaced, or otherwise negligently damaged. Stringing components are not covered under warranty. Please view the information below to initiate a warranty claim for a Lacrosse Shaft or Head. An original proof of purchase is required for warranty. Once an exchange is authorized by the manfacturer, it will be necessary for the customer to mail, at their expense, the broken shaft or head. Once received, if the broken stick or shaft is deemed to be defective due to manufacturing defect, a replacement will be sent at the manufacturer's expense and the broken merchandise becomes the property of the manufacturer. Warranty periods and conditions will vary by manufacturer, please view the Warranty Information listed on a product's page for more details.

Brand Contact Internet Warranty Service Site
Bownet warranty@bownet.net http://www.bownet.net/page/show/419273-bownet-warranty
Brine 1-800-968-7845 http://brine.com/warranty-and-returns/
deBeer 1-800-833-3535 http://www.debeerlacrosse.com/products/warranty.php
Easton 1-888-259-1297 http://www.eastonlacrosse.com/product-warranty/
Gait 1-800-833-3535 http://www.gaitlacrosse.com/products/warranty.php
Maverik 1-516-213-3050 http://www.maveriklacrosse.com/2013-2014_Warranty_Policy.pdf [PDF File]
Nike 1-800-344-6453 http://help-us.nikeinc.com/app/claims/return-guidelines/
STX info@stx.com http://www.stx.com/legal/warranty
UnderArmour 1-518-564-0044 http://site.lacrossemonkey.com/info/UA-Returns-Warrany-Policy.pdf [PDF File]
Warrior 1-800-968-7845 http://www.warrior.com/USA-Lacrosse-Returns/returns-warranty-usa-lacrosse,default,pg.html

 

 Authorized Retailer back to top
LacrosseMonkey® is proud to be an authorized Internet Retailer of the following brands: Brine, Warrior, STX, Maverik, Nike, UnderArmour, Gait, Easton, Shock Doctor, deBeer, and many more. This designation means we've accurately represented each brand and that we emulate their commitment to customer service and satisfaction. By purchasing from an Authorized Internet Retailer, your products will be covered by the manufacturers factory warranty should an item be defective due to manufacturing defects.

Privacy Information



 Site Security back to top
Ordering online at LacrosseMonkey.com® is safe and easy – guaranteed! Our secure servers will protect your information using the most advanced encryption and firewall technology throughout the ordering process. Our Web site protects the security of personal information transmitted to us by using Secure Sockets Layer (SSL) software, which encrypts the information you input during the transmission to us using a unique session key. These layers of privacy protection ensure that information cannot be viewed even if intercepted by unauthorized parties.

Please note that email is not encrypted and is not a safe and secure way to transmit credit numbers or other confidential information. If for any reason you prefer to order by phone, please call 800-225-7603 and we will be happy to assist you.

 

 Fair Credit Billing Act back to top
If you're ever a victim of credit card fraud, the Fair Credit Act specifies that your credit card company cannot hold you liable for more than $50 in fraudulent charges to your account. With LacrosseMonkey.com®, you'll be reimbursed for any amount up to $50 billed to you by your credit card company for unauthorized charges to your account if those charges result from an order you've placed on our secure server. For this protection, you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement.

 

 Use of Information We Collect back to top
At LacrosseMonkey.com®, we know that your online privacy is as important to you as the products, prices, and customer service we provide. We posted this privacy notice in an effort to answer your privacy-related questions, and to demonstrate our adherence to the privacy practices commonly found at the most reputable and consumer credited online companies.

While shopping on the LacrosseMonkey.com® site, we ask you to provide information using online forms. We use this information to process your order, contact you regarding your order, or to answer any questions/concerns you might have expressed. We will not sell, or share any of your personal information to any outside parties, except as outlined in this policy.

When you purchase something from us we send your credit card information, name, billing address and the order dollar amount to your credit card company for authorization and approval. Your name, telephone number and shipping information must be provided to third party shippers such as UPS to deliver your package.

We reserve the right to release personally identifiable information if required by law or to comply with a judicial proceeding, court order, or legal process, and when we believe it is necessary for fraud protection or credit risk reduction.

 

 Use of Cookies back to top
We customize and personalize certain Web page content based upon your browser type and other information provided by a "cookie". A cookie remembers information about a visitor from one page to the next and from one visit to the next. A cookie does not contain any of your personal information, and is only a "trigger" that retrieves information when you visit our site.

As an example, cookies enable us to provide better service to you by maintaining your shopping cart between visits so that you are not required to enter each of the items again. On most Internet browsers, the cookie function can be turned off, and software is available from third parties which will allow you to visit our Web site without providing this information. You are welcomed at our website if you use this software but you will be unable to use our shopping cart to purchase items online.

 

 Aggregate Information back to top
When a visitor comes to our website we collect information about the visitor's computer such as its IP address, operating system and browser software, click-stream information such as the address (URL) of the web site that directed you to our site, which pages and the order in which they were visited on our site for the purpose of assessing our site traffic and the effectiveness of the content. This data allows us to improve the quality of your visit by streamlining your ability to navigate the site and to develop featured programs and content that will be of interest to all our visitors.

 

 External Links back to top
Our web site may contain helpful links to other websites, such as the manufacturer or product review websites. We are not responsible or liable for the privacy practices or content found on these websites.

 

 Special Promotion E-Mails back to top
You may choose to receive special promotion emails during the order checkout process on our website, or by providing your email address in the “Product Alert" box found on the right side of our home page. You may unsubscribe from LacrosseMonkey.com’s email updates and specials from within any E-Mail. Simply click the Unsubscribe link at the bottom of the e-mail and follow the prompt. Please recognize that by unsubscribing, you'll miss our exclusive offers and notices on special savings. Please allow up to 10 days for your e-mail address to be removed from our subscriber database.

 

 Children's Online Privacy back to top
LacrosseMonkey.com® sells merchandise intended for purchase by adults. In accordance with the Children's Online Privacy Protection Act, LacrosseMonkey.com® will not knowingly collect personal information on the internet from children under the age of thirteen. When placing an order on the LacrosseMonkey.com® website, you are affirming that you are an adult. Users under the age of thirteen must ask a parent or guardian for assistance while placing an order online. LacrosseMonkey.com® will always remain committed to protecting your privacy online. We may change our Privacy Policy at any time. When such a change is made, we will post the revised Privacy policy on our website.

 

 Copyright and Trademark back to top
LacrosseMonkey.com® is owned and operated by MonkeySports, Inc.®. Unless otherwise specified, all materials appearing on this site, including, but not limited to text, site design, logos, graphics, icons, images, audio, video clips, software, and accessories used on the site as well as the selection, assembly and arrangement thereof, are the sole property of LacrosseMonkey.com®. You may use the content of this site only for the purpose of shopping on this site or placing an order, and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from Lacrossemonkey.com®. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

The trademarks, logos, custom graphics, and service marks displayed on this site are registered trademarks of LacrosseMonkey.com®. All other trademarks or service marks are property of their respective owners. The use of any LacrosseMonkey.com® trademark or service mark without our express written consent is strictly prohibited.

 

Disclaimers

 Website Policy back to top
This website and the information provided herein are provided on an “as is" basis. Neither LacrosseMonkey.com® nor its parent company, affiliates, nor each of their respective officers, directors, employees, and agents, warrant that the use of the LacrosseMonkey.com® site will not be interrupted or error-free, nor do we warranty the accuracy, validity, completeness or reliability of the content provided on the site. Every effort has been made to provide our customers with the most accurate information possible. Errors are subject to correction. Pricing and availability are subject to change without notice.

 

 Warranty Disclaimer back to top
We make no representation or warranty of any kind, whether expressed or implied, including but not limited to, implied warranties of merchantability, non-infringement, or fitness for a particular purpose. All items purchased from our store are accompanied by a manufacturer warranty, unless indicated otherwise. You acknowledge that any warranty in connection with all products or services offered on our site is solely provided by the manufacturer or supplier of that product or service. For warranty information and/or assistance, please check the documentation supplied with the product or contact the manufacturer.

 

 Shipping Disclaimer back to top
We will make every effort and use every good measure to deliver your order on time. LacrosseMonkey.com® will not be responsible for any delay of the shipment during transit, for reasons including but not limited to, negligence by the shipping carrier, employee strikes, and weather. We do not issue refunds for the price of shipping under any circumstance.

 

 Product Reviews back to top

Help your fellow customers by telling us what you found to be the strengths and weaknesses of a specific product. - Focus your review on the product itself. Please do not comment on other people’s reviews, other manufacturers, etc.

    - HTML is not allowed in reviews
    - Please be civil and refrain from profanity and inflammatory language
    - We reserve the right to not post your review at our discretion

Submissions that do not follow our review guidelines will not be posted.

 

 Limitation of Liability back to top
Under no circumstances, shall LacrosseMonkey.com® or its associates be liable for any direct, indirect, incidental or consequential damages, that result from your use of or inability to use the LacrosseMonkey.com® site, or from products or services offered on the site, including but not limited to your reliance on any information obtained from the site or the use of products or services offered on the site, that results in mistakes, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance, damage to equipment, and/or personal injury or death. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

 Product Descriptions/Images back to top
Product descriptions and images displayed on our site are for quick reference only. LacrosseMonkey.com® is not responsible for changes or variations in product specifications and/or physical appearance. Although we do our best to ensure that all product information is up-to-date and accurate, there are circumstances which can cause the information on our website to be listed incorrectly or become outdated without our immediate knowledge. This includes but is not limited to preliminary specification supplied by the manufacturer in error, new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer (also known as running changes). LacrosseMonkey.com® relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, LacrosseMonkey.com® is not responsible for misleading information displayed on our site. If you discovered an error; please contact us and we will correct it.

 

 Promotions/Coupon Disclaimer back to top
LacrosseMonkey.com® promotional codes provide our shoppers with a specified discount on select items. The discount amount can be calculated in various ways as determined by the type of promotion. Usually there is a dollar value or percent value discount on the LacrosseMonkey.com® selling price. Promotion codes are entered prior to checkout, and are either applied to the item while in the shopping bag or at the conclusion of the checkout process.

Some offers have an expiration while others are available for a limited time; offers are subject to change or end at any time. Promotional codes cannot be combined with other offers (including, but not limited to gift with purchase) and only one promotional code may be used on each order. Promotional codes can be combined with Rebound Rewards. Offers cannot be applied to orders already placed with LacrosseMonkey.com®, and cannot be redeemed for cash. If merchandise is returned, any allotted discounts will be first deducted from the value of the returned item prior to any refund or credit. LacrosseMonkey.com® may choose to modify any promotion or discount without prior notice.

Some items are not eligible for discounts or coupons, these will be clearly identified: 'This item is not eligible for discounts or coupons due to manufacturer imposed pricing restrictions'. Promotional codes offered for LacrosseMonkey.com are not valid at our MonkeySports SuperStores.

 

This page was last updated August 28, 2014


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