 |
| |
|
| |
|
|
FOR A LIST OF
FREQUENTLY ASKED QUESTIONS, PLEASE CLICK HERE |
 |
|
|
|
|
|
Retail
Superstore in Southern California |
|
| |
|
| |
|
 |
| PRICING
POLICY: |
Here
at LacrosseMonkey.com™,
we offer the highest quality Hockey Equipment at
the great prices.
Your continued support allows us to purchase equipment
in such large quantities that we can offer the lowest prices
possible. We do not offer a price match guarantee
at this time.
Prices at
LacrosseMonkey.com™ are
subject to change, even when you thought our deals couldn't get any
better!
The price paid at the time of your purchase is the
final price. No adjustments are given once you have
made your
purchase. |
| |
|
| |
|
| SHIPPING
POLICY: |
|
CHOOSING A SHIPPING METHOD:
Delivery times are calculated in business days, weekends, holidays
and the day of shipment does NOT count towards
the delivery time.
(i.e. if we ship on Friday a 2nd day air package, the arrival
date will
be the following Tuesday.)
BILLING
DISCREPANCIES:
Please be advised that Orders with Different Bill to and Ship to Addresses, Card Holder Name Different than Name on Order,
or other issues may be subject to delays due to our strict verification process.
You may receive a call to confirm information before order is shipped.
|
Shipping Method |
Charge |
Delivery
Time |
Ground |
$4.99 - $13.98 |
(5-7) Business Days
|
Ground
(ON ORDERS OVER $150) |
$4.99
(handling fee) |
(5-7) Business Days
|
3 Day Select |
$30 - $260 |
(3) Business Days
|
2nd Day Air |
$40 - $255 |
(2) Business Days
|
Next Day Air |
$45 - $235 |
(1) Business Day
|
Saturday Delivery |
$70 - $290
|
|
PLEASE NOTE -
UPS does
NOT guarantee
Residential Next Day Deliveries
No refunds are provided for next day charges to residential addresses.
In some cases these rates are estimates and shipping cost may need
to be adjusted.
We will notify you prior to shipment.
Does not include Handling Charge, see chart below for rate breakdown.
|
UPS Ground Shipping |
Order Amount |
Shipping Charge |
Handling Charge |
Total |
$0 - $49.99 |
$4.99 |
$4.99 |
$9.98 |
$50.00 - $99.99 |
$6.99 |
$4.99 |
$11.98 |
$100.00 - $149.99
|
$8.99 |
$4.99 |
$13.98 |
$150 & Up |
FREE |
$4.99 |
$4.99 |
The LacrosseMonkey.com™
Warehouse is located in Southern California, so choose your shipping times
accordingly
GROUND SHIPPING ORDERS MAY TAKE UP TO 48 HOURS
TO PROCESS. If you absolutely
need it by a certain day
then choose one of the air services.
Free shipping offers do not apply to team sales orders.
The above charges are per
shipping box. For larger orders we will e-mail you a shipping quote.
AIR
ORDERS
All AIR orders placed prior to
11:00 a.m. PST will usually ship
that same day (assuming all items are
in-stock). Sometimes
due to order volume it may take an additional day to process your
order.
(If you need a product by a specific date then please call
us). Any order placed after 11:00 a.m. on Friday
will be shipped the
following non-holiday Monday.
PICKUPS
Orders
leaving LacrosseMonkey.com™ are picked up Mondays through Fridays only. Overnight orders that
ship on Friday
will be delivered the following Monday, unless you
choose the Saturday delivery option.
SHIPPING TO PO
BOXES
UPS will
not ship to
PO Boxes,
please use a physical street address. Orders that are refused will
be charged the original
shipping plus return shipping to us and a
15% re-stocking fee. Orders shipped via UPS are subject
to the 'Terms and
Conditions of Service' as detailed on
UPS.com.
SHIPPING
TO CANADA
For Information on shipping to Canada, please
Click Here.
To save even more, ship your urgent
imports by UPS Worldwide Express and Expedited services and routine
entry preparation will be provided at no additional charge when UPS
is designated as the Customs Broker.
Additional charges may apply
for complex customs clearance procedures.
|
Entry Preparation Fee Reference Chart
(All rates and values are in CANADIAN FUNDS, rates do not
include applicable taxes) |
Value for Duty |
For Imports Arriving via UPS
Standard Service and All Other Courier
Transportation Companies
|
|
$0.01 - $20.00 |
Free |
|
$20.01 - $40.00 |
$7.00 |
|
$40.01 - $100.00 |
$19.45 |
|
$100.01 - $200.00 |
$29.00 |
|
$200.01 - $350.00 |
$38.92 |
|
$350.00 - $500.00 |
$43.73 |
|
$500.01 - $750.00 |
$49.73 |
|
$750.01 - $1000.00 |
$55.58 |
|
$1000.01 - $1250.00 |
$61.58 |
|
$1250.00 - $1600.00 |
$65.46 |
|
$1600.01 - $5000.00 |
$69.03 |
|
Each Additional $1000.00 |
$5.38 |
THIS TABLE IS FOR
REFERENCE ONLY
|
Disbursement
Fees: Customers
are responsible for payment of duties and taxes. When funds are not
provided in advance by the customer and UPS pays the duties and
taxes on the importer's behalf,
a fee of 2.7% (minimum $5.85) of the
amount advanced by UPS will be charged in addition to the
Entry
Preparation fees.
|
| |
|
| |
|
|
RETURN POLICY: |
All Returns or Exchanges must be completed within 30-days of original
shipping date.
All items must be new, unused, and in the
original box
and packaging (referring to packaging from manufacturer, not
the actual shipping box). Please make sure the item(s) you wish to return meet this criteria before proceeding to the
return steps below.
RETURN
INFORMATION ABOUT SPECIFIC ITEMS
Special orders, Team Orders, or Other Special Accommodations are
NOT
returnable or exchangeable for any reason.
Jocks and Undergarments are Non-Returnable/Non-Exchangeable for ANY reason.
SHAFT/HEAD:
All shaft and head
warranties are FACTORY DIRECT
*STICKS:
All sticks must be
completely broken from game play or practice. Dings, dents, and
scratches are NOT
covered by Warranty. Heads must not be gratuitously
abused, altered (i.e. pinched), defaced, or otherwise negligently
damaged. Stringing components are not covered under warranty. You must contact the correct manufacturer to
receive warranty information and a return authorization number. All products must be accompanied by a receipt to
show proof of purchase and purchase date. The Manufacturer, upon receiving defective product, will send a new
shaft or unstrung head back to you.
NO WARRANTIES:
Warrior Alloy 2000, STX
AL6000, Brine Throttle, and DeBeer 6000 series sticks.
30
DAY WARRANTY:
All Titanium Defense Shafts.
6
MONTH WARRANTY:
All heads and products not
listed above.
MANUFACTURER TELEPHONE:
Warrior: 800 968 7845
Brine:
800 227 2722
deBeer:
800 833 3535
STX:
800 368 2250
HOW
TO RETURN AN ITEM
STEP
1. Please call 1 800
225 7603 to obtain a Return Authorization (RA) Number. We will NOT
accept any returns
without an Return
Authorization Number.
All Packages without an Authorized Return Number
will be refused!
STEP
2. Fill out a
Return & Exchange Form,
please
Click
Here
to print out the form.
The form is in PDF format. If you don't have Adobe Reader installed,
Click here to download Adobe Reader for free.
STEP 3. Return the
item with
its original packaging to:
LacrosseMonkey.com Returns
Dept.
1550 Magnolia Ave #101, Corona, CA 92879
STEP
4. Please write the RA Number
clearly on the outside of the box, following the instructions below:
Please do not attach or tape any Shipping Label Directly on a Skate Box or Shoe Box. Doing so will result in
the exchange being denied. Please do not use a Shoe Box as your shipping box. Doing so will
result in the exchange being denied.
At
LacrosseMonkey.com™
we do not sell used merchandise and we would
not want to give other customers the impression that we do by the sight of used packaging.
EXCHANGES:
We understand that sometimes items do not fit exactly the first time, therefore,
LacrosseMonkey.com™
will gladly exchange any products purchased from our site. Please contact us for return/exchange information.
Customer must pay for shipping both directions.
REFUNDS:
Refund
returns are subject to a 10% restocking fee plus the original cost
of shipping.
EXPRESS
EXCHANGE:
Express service is available for a $5 service charge. If upon receipt of products the customer
desires a new item sent out immediately then the express service is for you. We can charge your credit card for the
new item plus shipping (there is no Free Shipping on exchanges) and the $5 service charge; then, when the original
item is received, we will refund you the full price of the original item. There are several costs to us for doing
this...thus the $5 service charge.
CLEARANCE/CLOSEOUT
ITEMS:
Clearance
or Closeout items can NOT be returned or exchanged, and all sales are
FINAL. All clearance or closeout items have limited quantities and
are sold on a first-come, first-serve basis.
All products sold by
LacrosseMonkey.com™ are brand new, first quality (unless otherwise noted) with full factory
warranties. Please check all items upon receipt, if the items seemed damaged or used please report this to us
immediately. NO returns will be accepted of used items!
All
tags must be attached and original packaging must be included with
returned items.
|
| |
|
| |
|
 |
| ACCEPTED
FORMS OF PAYMENT:
|
We accept: Visa,
Master Card,
American Express, Discover credit cards, and United States Postal Service
Money
Orders
PLEASE
NOTE
We do NOT
currently accept
gift cards |
| |
|
| |
|
|
INTERNATIONAL ORDERS: |
The
customer
is responsible for all customs, duties, and taxes of home country on
all international orders.
Worldwide shipments may take up to 7
to 10 days to ship. When delivered, the delivery person may
require an
additional payment or you may be billed. This is amount due
is the duties and/or customs brokerage fee...this is
NOT
a shipping charge. Please check your local rules and regulations
prior to ordering for the amount of these charges.
INTERNATIONAL: Orders can be placed via online, phone, e-mail or fax.
PHONE: 951 479 4540
FAX:
951 271
4153 (please include item description, size, color, shipping address, billing address, Credit Card
information & contact phone #)
EMAIL:
Click here to email regarding International Orders
LacrosseMonkey.com™
Online Store ships anywhere in the world.
The shipping charges quoted on the web site are estimates only.
We will e-mail you the actual charge after we receive your order. |
| |
|
| |
|
| WIRE
TRANSFER: |
First time
International
customers may be required to use a wire transfer for initial order, please call us prior to
ordering if this is your first time ordering from us. When wiring money, please add $20 to the total to cover the wire
transfer fee. For more info, please
Email us
or
Call
us @
951 479 4540.
|
| |
|
| |
|
|
DISCLAIMER: |
EVERY EFFORT HAS BEEN MADE TO PROVIDE OUR CUSTOMERS WITH THE MOST ACCURATE INFORMATION POSSIBLE.
HOWEVER, THIS SITE IS PROVIDED BY
LacrosseMonkey.COM™ ON AN "AS IS" BASIS. ERRORS ARE SUBJECT TO
CORRECTION. PRICING AND AVAILABILITY ARE SUBJECT TO CHANGE WITHOUT NOTICE.
|
| |
|
| |
|
| |
|
|
|
|
